We hope you are enjoying your Roundable experience!
Got a question? Or some feedback? We’d love to hear from you. You can contact us at: email@example.com.
We recognize complaints may arise from time to time. As we are always looking to improve Roundable and our provided service, we value all customer complaints and do our outmost to address them in an objective and unbiased manner.
Complaints can be sent to: firstname.lastname@example.org.
In order to help us understand and deal with your issue as quickly as possible, please ensure that the complaint contains a clear description of the facts surrounding your claim, supported by documents and/or evidence (e.g. a screenshot) where possible.
When we receive a complaint from you, we will seek to provide you with a Final Response no later than 30 business days from receiving you complaint. In the unlikely event that a final response cannot be provided within the expected time frame, you will be provided with information regarding the causes of such delay and an indication of when the investigation is likely to be completed.
Escalation available for some customers
If you are unsatisfied with our response, depending on where you are, you may choose to escalate a complaint in writing.
New Zealand Customers
Financial Services Complaints Limited (FSCL)
Level 4, 101 Lambton Quay, Wellington 6011